Heartopia FAQ & Help

Heartopia is a cozy life simulation game developed by XD Games. Players arrive on Whale Island where they can enjoy various hobbies like fishing, gardening, bug catching, and photography. The game features charming NPCs to befriend, extensive home customization, and a beautiful world to explore. It's perfect for players who enjoy relaxing, wholesome gaming experiences.

Heartopia is available on iOS, Android, and PC in regions where the global version is live. Steam availability varies by region and is still in development. For the latest download options, see the Download page.

Yes, Heartopia is free to play! You can download and enjoy the full game without paying. There are optional in-game purchases available for cosmetic items like outfits and home decorations, but these are entirely optional and don't affect gameplay.

Community reports indicate you cannot change servers once a character is created. Friends and multiplayer features only work on the same server, so coordinate with friends before you start.

Heartopia requires an internet connection to play. This is necessary for saving your progress to the cloud, participating in multiplayer features, and accessing seasonal events and updates.

There are two main ways to restore stamina in Heartopia:

• Sleeping - Go to bed in your home to fully restore your stamina and advance to the next day
• Eating Food - Consume food items from your inventory for smaller energy boosts throughout the day

Check out our Stamina Guide for detailed tips on energy management!

Prize Bubbles are floating rewards that can contain blueprints, clothing, gold, materials, and Wish fragments. They refresh after the daily reset and appear in rotating locations like Town Square, Onsen cliffs, Fishing Village, Amazing Forest, and Flower Field.

There are many ways to earn money in Heartopia:

• Sell fish you catch while fishing
• Harvest and sell crops and flowers from your garden
• Sell insects you catch
• Sell ores and gems from mining
• Complete quests from NPCs
• Cook and sell prepared dishes

Higher quality items sell for more, so focus on leveling up your hobbies!

New areas on Whale Island unlock as you progress through the game. This happens through:

• Completing main story quests
• Reaching certain player levels
• Befriending specific NPCs
• Leveling up certain hobbies

Visit our World Map to see all locations and how to access them.

When you run out of stamina, you won't be able to perform activities that consume energy (like fishing, gardening, or mining). You can still walk around, talk to NPCs, shop, and decorate. To continue energy-consuming activities, you'll need to eat food or go to sleep.

Most daily systems reset at 6:00 AM server time. Check the in-game clock to confirm your server time and see what resets on the Daily Reset guide.

There are 7 core hobbies in Heartopia:

• Fishing - Catch fish in rivers, ponds, and ocean areas
• Gardening - Grow crops and flowers
• Cooking - Create dishes from ingredients
• Bug Catching - Catch insects and butterflies
• Birdwatching - Photograph birds and wildlife
• Cat Care - Raise and bond with cats
• Dog Care - Raise and bond with dogs

Learn more on our Hobbies Guide!

Each hobby has its own experience bar that fills as you perform related activities. For example:

• Fishing levels up by catching fish
• Gardening levels up by planting and harvesting
• Bug Catching levels up by catching insects

Higher hobby levels unlock new items, tools, and abilities!

Rare creatures often have specific requirements:

• Time of Day - Some only appear morning, afternoon, evening, or night
• Weather - Certain creatures only appear in rain, sun, etc.
• Season - Many are seasonal exclusives
• Location - Each area has unique spawns

Check our database pages for specific spawn conditions!

Yes! Heartopia has multiplayer features that let you play with friends. You can visit each other's islands, participate in activities together, and send gifts. Add friends using their player ID or connect through social features.

To increase friendship with NPCs:

• Talk to them daily
• Give them gifts they like
• Complete their quests
• Help them with tasks

Higher friendship levels unlock special dialogue, quests, and rewards. Visit our NPCs page to learn each character's favorite gifts!

Befriending NPCs unlocks many benefits:

• Access to exclusive quests and storylines
• Special items and recipes
• Discounts at their shops
• Unique dialogue and events
• Help with certain game features

Heartopia uses automatic cloud saving. Your progress is saved automatically as you play. Make sure you have a stable internet connection to ensure your progress is saved properly. You can also manually trigger a save from the settings menu.

Yes! Your progress is tied to your account, not your device. Simply log in with the same account on your new device and your progress will sync automatically. This works across PC, iOS, and Android. Visit our Cross-Platform Guide for details.

If you're experiencing performance issues:

• Lower graphics settings in the options menu
• Close other running applications
• Ensure your device meets minimum requirements
• Restart the game or your device
• Check for game updates
• On PC: Set the game to "High Priority" in Task Manager
• On PC: Update your GPU drivers to the latest version

You can report bugs through:

• The in-game feedback system (Settings > Feedback)
• Official Heartopia Discord - #support channel (fastest response)
• Official Twitter: @MyHeartopia

Include your UID, device info, what you were doing, and screenshots if possible.

Choose based on your location for best connection:

• America (UTC-5) - North/South America players
• Global (UTC+1) - Europe/Africa/Middle East players
• SEA (UTC+7) - Asia/Oceania players

Important: You cannot change servers after creating a character, and players on different servers cannot add each other as friends! Confirm with friends before creating your character.

Daily reset occurs at 6:00 AM server time. After reset, the following refresh:

• Daily resident requests (5 per day)
• Shop inventory
• Prize Bubble locations
• Some gathering resources

Check our Daily Reset Guide for more details.

This is a common concern! Prize Bubbles are floating colored bubbles around the map that give blueprints, furniture, coins, and materials. Here's what you need to know:

• Bubbles are PUBLIC resources - Other players can collect them before you
• Locations change DAILY - They spawn in random locations after each reset
• Best time to hunt: Right after daily reset (6:00 AM server time)

Where to look:

• Town Square - most common area
• Onsen Mountain cliffs and high areas
• Fishing Village coastline
• Amazing Forest deep areas
• Flower Field throughout

Tips: Adjust your camera angle to check high places and behind buildings. Some bubbles are hidden!

For specific items like bathroom furniture: These mainly come from Bob's Furniture Shop (unlocks with D.G. level), crafting with blueprints, or as quest rewards.

First, don't panic! There is no widely confirmed "item disappearing bug." Items usually appear to be missing due to:

• Items sent to Mailbox - Quest rewards and gifts go to your mailbox, not inventory directly. Check your mailbox!
• Accidentally stored - Check your Storage Boxes at home
• Furniture placed somewhere - Check if you placed it in your home
• Network sync issue - Items may not save if you had connection problems

If items are truly missing:

1. Check ALL storage locations (inventory, mailbox, storage boxes)
2. Restart the game to refresh data
3. If still missing, report to Discord #support with your UID, item name, and when it disappeared

Yes, this is expected. Closed beta tests were documented as data-wipe phases, so progress does not carry over to launch.

Community timeline (subject to updates):

• CBT1 (Nov 4-18, 2025) - Data reset
• Final Test (Dec 11-23, 2025) - Data reset
• Global Launch (Jan 8, 2026) - Progress is permanent once live

Beta rewards: Some regions grant mailbox rewards for beta participation when you log in with the same account. If you expected rewards, check your mailbox and contact support if they are missing.

Note: Support cannot restore beta progress after data wipes.

There are multiple ways to obtain furniture:

• Bob's Furniture Shop - Buy with Gold/Wishes (more items unlock with D.G. level)
• Crafting at Workbench - Use blueprints + materials
• Prize Bubbles - Collect floating bubbles on the map for blueprints
• D.G. Level Rewards - New recipes unlock as you level up
• Quest Rewards - Complete main/daily quests (check mailbox)
• Blanc's Shop - Garden-related furniture (daily refresh)
• Gacha System - Seasonal/limited furniture sets

Check our Furniture Guide for a complete list!

Your UID (User ID) is your unique player identifier used for adding friends and contacting support.

How to find your UID:

1. Press Tab to open your Watch
2. Click on your character avatar/profile
3. Your UID is displayed there (format: letters + numbers, e.g., ABC123456)
4. You can tap to copy it directly

Tip: Your UID is also shown in the bottom-left corner of the screen.

Steps to add a friend:

1. Press Tab to open your Watch
2. Select Friendship Journal app
3. Click the magnifying glass icon (bottom-left)
4. Enter your friend's UID
5. Costs 1 Wish to send friend request

Important: You can ONLY add friends on the same server! Make sure you and your friends chose the same server when creating characters.

Known PC Issue: Some players report their character gets stuck and unable to move after catching a fish. The keyboard may become unresponsive.

Temporary workarounds:

• Alt+Tab method - Switch out of the game and back in
• Open menu - Press ESC to open menu, then close it
• Wait before moving - Wait 2-3 seconds after catching before moving
• Avoid rapid inputs - Don't spam keys during fishing animation

If nothing works: Restart the game. This is a known bug being discussed in the Steam Community.

Report to developers: Include your PC specs, video clip if possible, and whether you use keyboard or controller.

Possible causes:

• Incomplete roof coverage - Even small gaps can let weather in. Check every tile in Building Mode.
• Multi-floor issue - Roof must be on the HIGHEST level, not just the first floor
• Visual-only bug - Sometimes weather shows indoors but doesn't affect gameplay

Things to try:

• Enter Building Mode and re-place roof pieces
• Check for missing corner pieces or gaps
• Add ceiling/floor between levels
• Restart game to refresh visual effects

If problem persists: Report via Discord with screenshots of your house exterior and the indoor weather effect.

There is no official wiki. Community projects include Heartopia.gg (this site) and Heartopia Wiki. Heartopia.gg focuses on structured databases and tools, including:

• 94 Fish species with locations and seasons
• 98 Cooking recipes with ingredients
• 76 Insects with spawn conditions
• 68 Birds with photography tips
• Interactive tools like profit calculator

Note: Some mainstream game wikis still have limited coverage.

For the game: Heartopia officially supports 27 languages. To report translation issues:

• On Steam: Use "Report a translation problem" feature
• Contact XD Games support directly

For heartopia.gg: We welcome translation contributions! Please contact us with:

• Your language
• Your experience with Heartopia
• Sample translation of any page

Currently supported: English. Looking for volunteers for other languages!

Reported store listings show broad language support (availability can vary by region), including:

Asian: Simplified Chinese, Traditional Chinese, Japanese, Korean, Thai, Vietnamese, Bahasa Indonesia

European: English, German, French, Italian, Spanish (Spain/Latin America), Portuguese (Portugal/Brazil), Russian, Polish, Turkish, Ukrainian, Dutch, Greek, Czech, Hungarian, Romanian, Bulgarian, Danish, Norwegian, Finnish, Swedish

Official channels:

• Discord - 282,000+ members, fastest updates
• Twitter/X: @MyHeartopia
• TikTok: @heartopia_en
• Facebook: Heartopia
• Instagram: @myheartopia
• YouTube: @heartopia-official

Official Website: heartopia.xd.com